Welcome to Courier & Delivery Management System (CDMS)
By registering as a merchant and using the Courier & Delivery Management System (CDMS), you agree to be bound by these Terms and Conditions. These terms govern your use of the platform, including shipment creation, tracking, and cash-on-delivery (COD) management.
CDMS provides a platform to manage logistics and delivery operations. We grant you a non-exclusive, non-transferable license to access and use our software for your business delivery needs.
Our partnered courier companies are responsible for the physical transportation and delivery of parcels. While we strive to ensure timely deliveries, specific transit times are estimates. Standard delivery attempts will be made as per the prevailing operational procedures.
For COD shipments, collected funds will be settled to the merchant's designated bank account within the agreed settlement periods. CDMS holds no liability for delayed settlements caused by incorrect banking details provided by the merchant.
In the event of lost or damaged shipments, claims must be reported within 48 hours of the delivery attempt. Liability is strictly limited to the stated value of the goods or a predetermined maximum amount, whichever is lower, subject to verification.
We implement strict security measures to protect your data. However, CDMS does not guarantee 100% system uptime and is not liable for disruptions caused by factors beyond our control (Force Majeure).
We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activities, or default on payments.
These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.